Closing the Empathy Gap: How Financial Advisers Can Build Trust Through Genuine Care

The Zurich Empathy Report 2025 reveals a critical market opportunity for financial advisers willing to embed empathy into their client experience strategy. With research spanning over 11,000 consumers across 11 markets, the findings demonstrate that empathy isn’t just a soft skill—it’s a measurable driver of business growth and competitive advantage.

The Empathy Advantage: Why It Matters for Financial Advisers

According to the comprehensive global survey, three in five consumers only engage with companies demonstrating genuine care. Almost half admitted to leaving a brand due to lack of empathy. For financial advisers, this presents both a challenge and an opportunity.

Navigating Uncertainty: How Financial Advisers Can Lead with Confidence During Market Volatility

Recent research from St. James’s Place highlights that half of UK adults are experiencing heightened uncertainty about the future, with many reacting by cutting spending or delaying major financial decisions. For financial advisers, this presents both a challenge and an opportunity—a chance to demonstrate leadership, strengthen client relationships, and stand out as a reliable source of clarity in uncertain times.