Consumer Duty Two Years On: Turning Compliance into a Growth Strategy for Financial Advisers

Two years after the Financial Conduct Authority’s Consumer Duty came into effect in July 2023, its impact on UK financial advisers has moved beyond initial compliance. The challenge now is embedding Consumer Duty principles into every aspect of business operations—and using them to drive growth and competitive advantage.

For financial advisers seeking to attract new clients and build stronger professional relationships, Consumer Duty presents both regulatory obligations and strategic opportunities. By aligning with its principles, firms can ensure compliance whilst differentiating themselves in an increasingly competitive marketplace.