Combating Absenteeism

Combatting Absenteeism

Reduce absenteeism in your organisation using the FACTS procedure

Watch And Learn

Watch a manager using the FACTS procedure to deal with three members of staff

Cathy: Having Childcare Problems

Cathy is a mother who is frequently absent due to her children

Alan: Taking 'Sickies'

Alan is a labourer who is taking 'sickies' to watch his football team

Reg: Absent Because Of Depression

Reg is an elderly worker who is depressed and taking time off

Reduce Absenteeism

Clear and easy-to-use structure to conduct 'Welcome Back Meetings'


Reduce absenteeism by introducing a simple 5-stage process. Show your people how to conduct ‘Welcome Back Meetings’ by watching a manager use the technique with three of his staff who have been absent.

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What is Combating Absenteeism about?

‘Combating Absenteeism’ shows a manager using the FACTS procedure to deal with three members of staff who have been absent. The manager is not skilled in tackling absenteeism but, using the FACTS procedure, he is able to reduce the absences.


Cathy: A mother who is frequently absent
to deal with her children

Cathy: a mother who is frequently absent to deal with her children


Alan: a labourer who is taking 'sickies'
to watch his football team

Alan: a labourer who is taking 'sickies' to watch his football team


Reg: an elderly worker who is depressed
and taking time off

Reg: an elderly worker who is depressed and taking time off

What is the FACTS procedure for dealing with absenteeism?

The FACTS procedure provides managers with a clear and easy-to-use structure to conduct ‘Welcome Back Meetings’ with absent members of staff. The 25 minute programme uses realistic drama to introduce the FACTS procedure and demonstrate a manager using it with three members of staff.

Absenteeism: Deal with the FACTS

F = First, find out the Facts about their absences
A = Ask them about the Absence and…
C = Check that they are OK to resume work
T = Ensure they Take action to prevent the absence reoccurring
S = Sum up

F = First, find out the Facts about their absences

Before you conduct a Welcome Back Meeting, look through your records to understand the nature and frequency of absence in the past – and to identify any patterns.

A = Ask them about the Absence and…

Ask them to explain why they were absent.

C = Check that they are OK to resume work

If the person has been ill, you should check that they are well enough to resume work – otherwise they might spread their illness to other colleagues.

T = Ensure they Take action to prevent the absence reoccurring

Put the onus on the person to resolve the absence, and stop it reoccurring in the future. Make sure they are committed to taking action to avoid further absences.

S = Sum up

Sum-up what has been said so that everyone is clear. Then see them back to work.

What is included in the resource?

There are five components included in this resource:

Combating Absenteeism DVDDVD
The core of this learning resource is the 25 minute video that demonstrates the FACTS procedure using realistic drama. For fast and effective learning, the programme can been used on its own.
Combating Absenteeism Leader's GuideLeader's Guide
The Leader's Guide is designed to help you conduct a group learning session. You can also make use of the ready-to-run training session and the PowerPoint® slides.
Learning Points HandoutHand-out
The hand-out contains all key learning points for learners to take away.
Combating Absenteeism CertificateCertificate of Attendance
The certificate can be used to confirm a learner’s attendance at a 'Combating Absenteeism' session.
Combating Absenteeism Powerpoint SlidesPowerPoint® Presentation
The animated PowerPoint® presentation can be used to conduct the three hour learning session contained in the Leader’s Guide.

How much does the resource cost?

There are two purchase options:

  1. DVD only: £999 + VAT
  2. Full resource: £1,299 + VAT

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