REDUCE STRESS Archive
Give your staff the skills and confidence to deal with angry callers using this comprehensive training resource. This training film shows how to deal with angry phone calls
Help your people hit deadlines and improve productivity in your organisation by introducing them to the CAESAR mnemonic and learning contained in this amusing and contemporary training film.
Give your staff the skills they need to deal with difficult customers. This DVD shows different techniques for handling angry and aggressive customers, and includes ways of dealing