Demonstrates how the LESSON procedure can be used to handle grievances
Deal Correctly With Grievances
The employee will feel they have been treated in the right way
Handle Grievances Effectively
Show how to keep control and deal effectively with the issues
Use this film to show your managers an effective process for handling grievances – and how to comply with employment legislation.
Handling employee grievances is a difficult area of management. The issues that are discussed are frequently emotive and contentious. What’s more, the handling of a grievance has to comply with employment law.
This resource shows managers how to handle a grievance so that:
The employee will feel that they have received a fair hearing, and been treated fairly;
The manager can keep control and deal effectively with the issues;
The process complies with employment legislation.
What are the learning points?
‘A Lesson In Handling Grievances’ shows a manager struggling to cope with two grievances. After discovering the LESSON process, he is able to correctly handle the grievances.
The LESSON process for handling grievances: L Listen E Establish The Facts S Summarise S Specify The Solution O Obtain Agreement N Note Everything
You will be able to help your managers deal with one of the most difficult parts of their roles: conducting a grievance hearing. Using this resource they will have the confidence and skills to tackle grievance matters, and will be able to carry out a hearing that is procedurally correct.
What is included in the resource?
There are five components included in this resource
The core of this learning resource is the film that illustrates the learning points using realistic drama. For fast and effective learning, the programme can been used on its own.
This booklet provides support for all the learning points and and can be using to conduct a group learning session, or an individual learning session.
The aide memoire contains the LESSON mnemonic.
The hand-out contains all key learning points for learners to take away.
Certificate of Attendance
The certificate can be used to confirm a learner’s attendance at a 'A Lesson In Handling Grievances' session.
How much does the resource cost?
There are two purchase options:
DVD only: £999 + VAT
Full resource: £1,299 + VAT
You can preview the whole programme by filling in your details below. This service is completely free. You will be sent the resource to preview for 7 days.