Latest
ANGRY CALLERS
Give your staff the skills and confidence to deal with angry callers using this comprehensive training resource. This training film shows how to deal with angry phone calls
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COPE WITH GRIEVANCES
Use this film to show your managers an effective process for handling grievances – and how to comply with employment legislation. Handling employee grievances is a difficult area
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DEADLINES
Help your people hit deadlines and improve productivity in your organisation by introducing them to the CAESAR mnemonic and learning contained in this amusing and contemporary training film.
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DISCIPLINE
In the past two years, a quarter of all employers have dealt with an employment tribunal claim after disciplining a member of staff. This film will show managers
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DEVELOP STAFF
Help managers unlock the talent and potential of your workers using the training in this film. Make sure you’re doing all you can to nurture future stars –
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DEFUSE ANGER
Give your staff the skills they need to deal with difficult customers. This DVD shows different techniques for handling angry and aggressive customers, and includes ways of dealing
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COACHING
Watch a manager coach his staff to provide better performance. Your staff will learn a simple process that they can put into place in the work place that
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ABSENCE MANAGEMENT
Reduce absenteeism by introducing a simple 5-stage process. Show your people how to conduct ‘Welcome Back Meetings’ by watching a manager use the technique with three of his
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APPRAISALS
Make sure your staff aren’t just ‘ticking the box’ at their next appraisal by using this DVD to give them guidance on how to make the most of
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